Ofcom is the regulator for the communications services that we use and rely on each day.
As people communicate seamlessly online and offline, we now need to invest our efforts into making digital communications work for everyone
Ofcom wants to understand how adults and children in the UK use media.
Under the Online Safety Act, Ofcom's job is to make online services safer for the people who use them. We make sure companies have effective systems in place to protect users from harm.
Ofcom is committed to a thriving telecoms sector, where companies can compete fairly and customers benefit from a broad range of services.
Ofcom's job is to make sure there is a universal postal service.
You can't see or feel radio spectrum, but we use it every day. Our job is to authorise and manage the use of spectrum in the UK.
We make sure that broadcasters provide quality TV, radio and on-demand programmes that appeal to diverse audiences. We also have rules in place to protect viewers and listeners from harm.
How to make the most of communications services as a small business.
How to make the most of the services you use, and deal with problems.
Proposals we are consulting on and decisions we've made.
How we make sure companies follow our rules, to protect customers and promote competition.
Rules, guidance and other information for the industries we regulate.
If you're looking to use certain radio equipment, or broadcast on TV or radio, you'll need a licence from Ofcom.
Our latest news, features, views and information about our work.
Evidence we gather to inform our work as a regulator.
Showing 1 - 27 of 91
Published: 15 February 2024
Last updated: 13 June 2025
Consultation documents and final directions relating to the application and revocation of the Electronic Communications Code.
This register lists companies that have been granted powers under the Electronic Communications Code.
Published: 11 April 2023
Last updated: 12 June 2025
Ofcom regulates the accuracy of bills issued by providers of electronic communications services.
Published: 6 March 2024
Guidance and contact information on standards, specifications and other requirements for the telecoms industry.
Published: 4 June 2025
Unexpected charge on your phone bill? Use our service checker to find out who to contact about it.
Published: 30 May 2025
In June 2022, Ofcom rules came into force, which enabled deaf BSL users to contact the emergency services by making a video call. In this report, we examine the impact of the emergency video relay regulation on deaf BSL users.
Published: 28 April 2010
Last updated: 29 May 2025
This section provides information about UK telephone numbers, and allows communications providers to apply for telephone numbers from the National Numbering Plan.
Published: 17 April 2025
Last updated: 2 May 2025
List of postcodes containing premises where international roaming SIMs are predicted to lose 2G indoor coverage once Virgin Media O2 (O2) restricts inbound roaming on its 2G network, as O2 is the only MNO providing 2G coverage at these locations.
Published: 19 July 2023
Last updated: 25 April 2025
A guide to some of Ofcom’s most important telecoms regulations, guidance and voluntary schemes – ones that every phone or broadband provider should know about.
Published: 15 December 2022
Last updated: 22 April 2025
Links to statements on changes to General Conditions of Entitlement.
Published: 16 August 2023
The General Conditions of Entitlement are the regulatory conditions that all providers of electronic communications networks and services must comply with if they want to provide services in the UK.
Published: 22 January 2024
Last updated: 17 April 2025
The UK’s mobile network providers will switch off their 3G and then 2G networks over the next few years. This page explains how suppliers of Internet of Things (IoT) and third-party devices can help their customers during this period of change.
Last updated: 7 April 2025
This section is dedicated to information and research for the telecoms industry, including codes of practice.
Published: 31 January 2025
Last updated: 20 March 2025
If you are involved in the provision of a premium rate service, you need to check if you are a regulated PRS provider carrying out a regulated activity within the meaning of The Regulation of Premium Rate Services Order 2024 (‘the PRS Order’).
Published: 14 April 2015
The fixed telecommunications market is made up of a variety of different markets which we have reviewed in different formats over the years.
Published: 27 February 2024
Last updated: 25 February 2025
Ofcom has set out what it expects from mobile providers when they switch off their 2G and 3G networks. The switch-off will happen over the next ten years and support the roll-out of 4G and 5G networks, which offer faster and more reliable services for customers.
Published: 3 February 2025
This webpage contains Ofcom’s publication of our general demand for financial information relating to PRS revenues under article 55 of the Regulation of Premium Rate Services Order 2024, S.I. 2024/1046 (PRS Order) for the purposes of calculating Ofcom’s related administrative charges.
Premium rate services are the name given to all content, goods, or services charged to a phone bill. Phone payment is a popular and easy way of paying for a range of services, such as music subscriptions, games, donations to charity and voting on TV talent shows.
This register includes information about the providers’ organisation, key persons including those with regulatory responsibilities, services offered and related numbers.
Published: 30 June 2023
Last updated: 31 January 2025
From 1 October 2018, all mobile providers must give the option to limit the cost of bills to new customers and to any existing customers who agree to extend their contract or enter into a new contract.
Published: 24 January 2025
Climate change is expected to have profound social, political, environmental and economic impacts. Ofcom does not have duties to pursue environmental or climate change policy goals.
Published: 12 December 2023
Last updated: 20 December 2024
Ofcom wants to make sure people can access high-quality broadband and mobile services at a price they can afford. This page provides an overview of what we're doing.
Published: 20 February 2024
Last updated: 6 November 2024
Information about mobile network operators' obligations to provide good quality data and voice coverage across the UK.
Published: 26 April 2018
Last updated: 31 October 2024
Guidelines for the provision of Calling Line Identification Facilities and other related services over Electronic Communications Networks Version 2
Published: 27 June 2023
Last updated: 11 September 2024
The Openreach Monitoring Unit assesses whether Openreach is meeting our expectations for how it deals with both its customers and its competitors.
PDF file, 134.71 KB
Published: 6 September 2024
Last updated: 10 September 2024
Published: 23 February 2022
Last updated: 29 July 2024
How Ofcom is responding to the widespread problem of scam calls and texts.
